External Agencies

At any time you can take your complaint to an external agency such as the NSW Ombudsman. An external agency may also be able to help if you are unhappy with the way your complaint was managed or if you are unhappy with the outcome.

Where the University refers a complaint to an external agency, or the complainant takes the complaint to an external agency, the University may cease the internal process.

The external agencies that may be able to help or advise you include:

Anti-Discrimination Board of NSW
The ADB will receive, investigate and try to resolve complaints of discrimination, vilification and harassment. Complaints must be made within six months of the incident.

Human Rights and Equal Opportunity Commission
HREOC will receive, investigate and try to resolve complaints of discrimination, vilification and harassment and of discrimination in employment on a large number of grounds including religion and criminal record. Complaints must be made within 12 months of the incident.

Independent Commission Against Corruption
The ICAC receives and investigates complaints of corrupt conduct, maladministrationor serious and substantial waste by public officials, including staff of NSW universities.

NSW Ombudsman
The NSW Ombudsman receives and investigates complaints of structural or procedural deficiencies in public administration, including NSW universities, and of serious abuse of powers by public officials, including staff of NSW universities.

NSW Privacy Commissioner
The Privacy Commissioner investigates complaints that privacy has been breached, which can include the handling of personal information by the University. Private information includes records containing your name, address, sex, or physical information like fingerprints, body samples or your DNA.

TEQSA
The Tertiary Education Quality and Standards Agency (TEQSA) regulates and assures the quality of Australia's large, diverse and complex higher education sector.

WorkCover NSW
WorkCover will investigate breaches of the NSW Occupational Health and Safety Act.