Benchmarking

Benchmarking is the process of comparing measures of performance to that of others. Most commonly, benchmarking is used to measure and compare the quality, time and cost of business processes and performance metrics. It is an important contributor to continuous improvement and helps to identify and implement effective change to services and practice.

By assessing our performance against peer institutions within the national and international Higher Education sector, the UoN will be able to measure our  NeW Directions 2013 -2015 Strategic Plan achievements across the quality of our programs, courses, teaching, research, staffing and functional areas such as finance, human resources, library and other university services.

The University participates in a number of survey and benchmarking initiatives, such as:

  • Australian Graduate Survey (AGS) for recent graduates
  • International Student Barometer (ISB) for international students
  • University Experience Survey (UES) for current onshore students
  • Your Voice Staff Survey for all staff
  • UniForum for service operations in the University sector
  • University Library Client Survey (the Rodski Survey by Insync) for library service satisfaction

Several national and international network associations and data collections provide opportunities for the UoN to evaluate processes and practices in relation to our peers, such as:

  • Innovative Research Universities (IRU)
  • Higher Education Research Data Collection (HERDC) for research performance
  • Excellence in Research for Australia (ERA) for research performance
  • Higher Education Information Management (HEIMS) for student and staff statistics
  • Australian Higher Education Industrial Association (AHEIA) for Human Resources
  • Tertiary Education Facilities Management Association (TEFMA) for facilities and infrastructure
  • Australian Universities International Directors Forum (AUIDF)
  • Council of Australian University Directors of Information Technology (CAUDIT)