Technical Assistance Request

Commercial Services has implemented a new system for providing technical support with the goal of providing an overall higher level of service then what has been previously provided. The new process is that technical assistance requests and information requests are now to be logged through this support form rather than calling or emailing any of the commercial services team directly.

Operating Hours: Technical Assistance Requests (TARs) will be attended to between 8am and 4pm Monday to Friday (excluding Public Holidays).

SLA: Commercial Services will endeavour to have responded by the preferred communication method to all TARs within 24 hours of them being lodged and where possible have the identified issue resolved within this period. For more time critical issues please mark the priority level as high when lodging this TAR.

Your contact details Required field

First Name Required
First Name is required
Last Name Required
Last Name is required
Uni id (number plate) Required
Uni id (number plate) is required
Faculty/Division Required
Faculty/Division is required
Campus Required
Campus is required
Email Address Required
A valid email address is required
Telephone Number Required
Telephone Number is required
Alternate Telephone Number
Preferred Contact Method Required
Preferred Contact Method is required
Preferred Contact Time Required
Preferred Contact Time is required

Request details Required field

System you require assistance with Required
System is required
The 5 following pieces of information may be required. To obtain these if on Windows, click on the BGinfo icon () in the bottom right corner of your computer and the information will appear in a blue box (view example).

Computer Name
IP Address
Machine Domain
Memory
Operating System
Web Browser Required
Web Browser is required
Problem Required
Problem is required
Priority Level Required
Priority Level is required

Terms and conditions: Commercial Services will make all efforts to provide the correct technical assistance with the resources available within the timelines stated. Commercial Services accepts no responsibility for any events that result from a delay in meeting the timelines specified.

The University of Newcastle, Australia

Technical Assistance Request