The University of Newcastle is committed to maintaining and enhancing fair, equitable and safe work practices and promoting positive relationships with its staff and students. It is also committed to the development and maintenance of an effective system of complaints management and to an organisational structure that responds to complaints and conflict in a positive way. The appropriate and timely resolution of complaints is essential to the maintenance of a safe, harmonious and co-operative work and learning environment.
Complaints Resolution Policy
The University recognises an individual's right to make a complaint about University operations, services, staff, students, or people associated with the University.
The Complaints Resolution Policy provides a single system to deal with all types of complaints, ranging from minor administrative matters to more serious deeply held grievances concerning unfair, unjust or unreasonable behaviour. The policy aims to ensure that complaints are addressed quickly, fairly and resolved at the lowest possible level.