Statement of service
Staff email
IT Services manages and maintains the GroupWise system which provides all staff with e-mail and calendaring services. Other features of GroupWise include task and contact management, and collaboration functions such as shared calendars and folders.
In addition to the GroupWise system, IT Services provides spam and virus filtering for e-mail coming into the University, and mailing list facilities.
Client Responsibilities:
(Requisites impacting effective service delivery) Users of the GroupWise system must:
1. maintain their e-mail account within the quota provided
2. comply with relevant records management policies and procedures relating to e-mail records
3. take care when deleting mail message as there is limited capacity for recovery
1. Personal GroupWise accounts The staff e-mail and calendaring service is generally available 24 x 7 excluding scheduled maintenance periods
GroupWise is accessible via either client software installed on your computer workstation or via the web. The web interface allows access to your e-mail from anywhere in the world with Internet access.
On-site technical support is available from 9 am to 5 pm on University working days All staff are reserved a University e-mail address upon appointment.
GroupWise accounts are created with a default quota of 250 Mb.
2. Special purpose GroupWise accounts On-site technical support is available from 9 am to 5 pm on University working days
GroupWise accounts may also be created for resources (e.g. meeting rooms), positions (e.g. President of Academic Senate) or other special requirements (e.g. conference).
Agreed Exclusions: IT Services does not:
• Provide support for e-mail clients other than the GroupWise client and web access interface
• Provide support for GroupWise accounts created at partner sites such as Hunter New England Area Health Service and Greater Western Area Health Service
Due to system limitations, user mailboxes or individual mail messages will not normally be recovered from backup. Recovery will only occur in exceptional circumstances following approval by the Associate Director, IT Infrastructure.
All major changes to the e-mail and calendaring infrastructure will require appropriate project planning and may require IT Governance Committee funding approval before being undertaken.
Student email
IT Services provides an e-mail account for all enrolled students on the student e-mail service (known as studentmail). Studentmail is a web based e-mail service.
Users of the studentmail service must:
1. regularly check your studentmail account for important messages from the University
2. manage your account within your allocated quota
3. take care when deleting e-mail messages as there is no backup recovery service
1. Student e-mail accounts A studentmail account is activated once the user has accepted the Terms and Conditions.
Studentmail is accessible via any supported web browser at http://studentmail.newcastle.edu.au/. The web interface allows access to your e-mail from anywhere in the world.
The student e-mail service is generally available 24 x 7 excluding scheduled maintenance periods.
Support for the studentmail service is available from 9 am to 5 pm on University working days All students are allocated a University e-mail address and a studentmail account upon completion of enrolment.
Studentmail accounts are created with a quota of 250 Mb.
Agreed Exclusions: There is no calendaring (appointment) facility available within the studentmail service.
Due to system limitations, user mailboxes or individual mail messages will not be recovered from backup.
All major changes to the student e-mail service will require appropriate project planning and may require IT Governance Committee funding approval before being undertaken.
