Employee Assistance Program (EAP)
Introduction
The University of Newcastle makes available professional and confidential counselling for our most important asset - you!
The EAP provides:
12 University funded sessions of external professional counselling for personal or work related issues per patient each calendar year;
Face-to-face counselling during working hours, or phone counselling 24 hours a day;
Assistance to all employees and their immediate family members;
A completely confidential service;
An information and advice service for managers and supervisors.
The EAP is there to help you attain your potential in life and work - Don't let issues hold you back - deal with them quickly and effectively through the EAP.
The Service Providers
The University's EAP offers a choice of two providers:
NewPsych Psychologists is a locally owned company with a number of affiliated organisations servicing the Newcastle, Central Coast, Orange, Port Macquarie and Tamworth areas. NewPsych Psychologists employs over 14 psychologists with its head office located in Darby Street, Newcastle. At NewPsych we have family and relationship specialists, people who work with children , adolescents and adults across our team. We possess the skills to effectively treat most clinical issues. We are up to date with the latest treatment research and always work using evidence based models of best practice, We offer after hours appointments Mon-Thurs evenings and on Saturdays. Staff members and their families can make an appointment by phoning 4926 5005 or emailing reception@newpsych.com.au. Self referral is also available via our website at www.newpsych.com.au/index.php?id=referral-form. To determine which psychologist may best suit your needs please go to the NewPsych's website at www.newpsych.com.au
Life Matters Psychologists is a growing practice with offices strategically located throughout Newcastle offering fast, local service. This organisation is a professional, accredited provider, independent of the University. Life Matters is a preferred EAP supplier to a number of Hunter-based businesses as well as government departments. These services are provided by highly experienced psychologists utilising best practice guidelines. Staff members and their families can make an appointment by either phoning 4965 3530 or emailing our administration team at contactus@lifematters.com.au. Life Matters Psychologists offer appointments Monday to Friday 9.00am - 7:30pm and Saturday 8.00am - 4pm. To determine which psychologist may best suit your needs please go to the Life Matters Psychologists website at www.lifematters.com.au
Staff in Sydney should contact Life Matters Psychologist for a referral to a local provider.
If you are unable to get an appointment at a suitable time with the first provider you call, try the other provider.
Important Information
If you require urgent counselling, please make the receptionist aware of this when you call to make an appointment. The counselling is short-term, solution-focused and explores practical strategies for dealing with your issues in a supportive and non-judgmental environment. Cancellation of appointments with less than 24 hours notice will be regarded as being one of the 12 EAP sessions per calendar year that are funded by the University.
Manager Help Line
Managers and supervisors can call an EAP program manager or senior psychologist to discuss, or get assistance on, work related issues affecting occupational health and safety or people management issues. This service is accessed by calling:
Life Matters Psychology Services on 4965 3530
NewPsych Psychologists on 4926 5005
Quality of Service
To ensure that the service providers maintain the highest level of service to our staff members and their families you are asked to contact your Human Resource Officer or the Health and Safety team for any feedback or further assistance you may require