The University of Newcastle Library Client Satisfaction Survey
The 2010 Library Survey results
Thank you for your responses. A record 6752 people completed the survey in August 2010. Nearly 2000 people also provided additional comments ranging over more than 3600 topics. This means we can be confident that we have valid information about what you want from your library and how you think we are doing.
Summary of 2010 results
Detailed 2010 results
The Library Survey is your chance to have your say.
The Library survey gauges satisfaction with our equipment, facilities, collections and services. Honest feedback allows us to identify areas that need to be targeted for improvement. The survey is run every two years so we can confidently say that we are addressing the needs and concerns of our users based on your input.
When does it Happen?
The survey is run every two years. Our next survey will be in 2012. Our last survey was run in August 2010 when we had a record 6752 responses including 1904 written comments.
What are the Results?
The areas you were most satisfied with include the way staff treat you and respond to your needs. The areas that you felt needed improving include access to computers, wireless networks and printing, and the need for more quiet study spaces and group study areas.
How has the Library Responded in the past?
What we've done:
- more power outlets in Auchmuty Library
- Flowers room refurbishment including:
- 6 new group study rooms with presentation technology
- 42 new computers
- more quiet seating
- new postgraduate area
- formal and informal group and individual seating with power and data
- extended the City Precinct Library and opened a 24/7 information common
- opened a 24/7 information common at the Ourimbah Library
- upgraded all our photocopiers
- Huxley Information Common expansion including more pcs and group and individual study areas
What we're planning to do in 2011:
- Work on an extension to the Ourimbah Library has begun. It will include a new 24/7 lab, more pcs, more group and individual study areas
- Refurbish the Auchmuty Learning Lounge
More about the Survey
The Library survey gauges satisfaction with our equipment, facilities, collections and services. Honest feedback allows us to identify areas that need to be targeted for improvement. The survey is run every two years so we can confidently say that we are addressing the needs and concerns of our users based on your input.
The University Library has been running the Library Client Survey since 2002. Formerly called the Rodski Survey, it is coordinated by Insync, a Behavioural Research Group that has been analysing the performances of Australian University Libraries for a number of years. The custom designed questionnaire investigates student and staff levels of satisfaction with the facilities and equipment, service quality and delivery, and the performance of library staff. The survey allows us to benchmark our performance against other university libraries.