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Mobile phones and 4G USB devices

The University of Newcastle may provide mobile phones and 4G USB devices to staff members and business functions where there is a demonstrated business need.

These devices are limited to those listed on the current Mobile Services Request form.

Allocation and use of University mobile phones, iPhones, 4G USB devices and iPads is governed by the Mobile Phones - Purchasing and Use Policy. It is the responsibility of staff with an allocated device to ensure they are aware of, and comply with this policy at all times.

Areas of responsibility

DVC or PVC must approve the purchase which must be made via the appropriate form
The Business Unit is responsible for any costs generated from the use of the mobile device, which can include call and/or data charges

IT Services is responsible for:

  • Provision of mobile/smart phone handset/device, boxed handset accessories and phone number
  • Facilitation of warranty and repairs for handsets/devices purchased under this service
  • Provision of mobile data services for Internet access, and initial synchronisation of University email and calendaring
  • Arrangement of mobile service activations eg. international roaming
  • Technical support and assistance for mobile and smart phones


Requests for mobile phones and USB data devices must be made using the Mobile Services Request form.
When completed and signed by the appropriate DVC/PVC, the form can be faxed to the 17triplezero IT Service Desk on (02) 492 17087, or deposited in the Service Desk drop box located in the foyer of the CT Building.

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