Complaints

The University of Newcastle is committed to maintaining and enhancing fair, equitable and safe work practices and promoting positive relationships with its staff and students. It is also committed to the development and maintenance of an effective system of complaints management and to an organisational structure that responds to complaints and conflict in a positive way. The appropriate and timely resolution of complaints is essential to the maintenance of a safe, harmonious and co-operative work and learning environment.

The University Complaints Management Office is responsible for implementing the University Complaints Resolution Policy.

Equity-Related Complaints

If you have an equity-related complaint, the Equity & Diversity Unit can offer you advice on University Policy, assist you in contacting a Complaints Officer, provide information on the requirements of the law and your rights, and offer information on other forms of assistance.

Equity-related complaints are generally those related to instances of unfair treatment that fall within the Respect at the University of Newcastle policy.